Effective Date: 03 September 2026

1300 Melbourne Cabs understands that travel plans can change. This Cancellation and Refund Policy explains how cancellations, changes, and refunds are handled for bookings made through our website, phone, or other available booking channels.

Booking Cancellations

Customers may request to cancel a booking by contacting 1300 Melbourne Cabs using the contact details provided on our website. Cancellation requests should be made as early as possible so we can update the booking and make the vehicle available for other customers.

Cancellation Charges

Any cancellation charges or refund eligibility may depend on the type of booking, the time remaining before the scheduled pickup, and the terms communicated at the time of booking.

Where a cancellation fee applies, the applicable amount will be communicated to the customer before or during the booking process where reasonably possible.

Airport Transfers

Airport transfer bookings may require additional arrangements because they are scheduled around specific pickup times and flight details. Customers should contact us as soon as possible if they need to cancel or change an airport transfer.

Changes to Bookings

Customers can contact us to request changes to their pickup time, location, destination, passenger details, or vehicle requirements. Changes are subject to availability and may affect the booking price or applicable charges.

Refunds

Where a refund is approved, the refund will generally be processed using the original payment method. Processing times may vary depending on the payment provider or financial institution.

If a booking has been partially completed, a refund may be adjusted based on the services already provided and any applicable cancellation charges.

Booking No-Show

If a customer does not arrive at the agreed pickup location or cannot be contacted within a reasonable waiting period, the booking may be treated as a no-show. In such circumstances, the booking may not qualify for a refund.

Service Changes or Cancellation by Us

In some circumstances, 1300 Melbourne Cabs may need to change or cancel a booking due to circumstances such as vehicle availability, operational issues, road conditions, safety concerns, or other events outside our reasonable control.

Where we cancel a prepaid booking and a refund is applicable, we will provide information about the available refund arrangements.

How to Request a Cancellation or Refund

To request a cancellation, booking change, or refund, please contact us with your booking details. Providing your booking reference, name, scheduled pickup date, and pickup time can help us process your request efficiently.

Policy Updates

1300 Melbourne Cabs may update this Cancellation and Refund Policy when our services, booking procedures, or applicable requirements change. Any updated version will be published on this page with the relevant effective date.