Effective Date: 03 September 2026

1300 Melbourne Cabs respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use 1300-melbourne-cabs.com. By using our website or submitting your information through our online forms, you acknowledge that you have read and understood this Privacy Policy.

What Information We Collect

We may collect different types of information when you use our website or request our services.

Personal Information:

• Contact Details: Your name, email address, and phone number when you contact us or make a booking enquiry.
• Booking Information: Details required to arrange your journey, such as pickup and drop-off locations, travel date, travel time, and passenger requirements.
• Payment Information: Where online payment is available, payment details may be collected and processed through the relevant payment service provider.

Website and Usage Information:

• Location Information: Pickup and destination details provided when requesting a taxi service.
• Website Usage: Information about how visitors interact with our website, including pages visited and general browsing activity.
• Cookies: We may use cookies and similar technologies to help the website function properly, understand website usage, and improve your browsing experience.

We may collect information through website forms, server logs, cookies, analytics tools, and information that you provide directly when contacting or booking with 1300 Melbourne Cabs. This information may help us operate our website, respond to enquiries, manage bookings, and improve our services.

How We Use Your Information

We may use the information we collect for purposes including:

• Providing Services: To arrange taxi bookings, airport transfers, Maxi Van services, and other requested transportation services.
• Managing Bookings: To confirm bookings and communicate important information about your journey.
• Customer Support: To respond to questions, enquiries, feedback, and service requests.
• Improving Our Website: To understand how visitors use our website and improve its content, functionality, and performance.
• Marketing: Where permitted, we may use contact information to provide information about our services, promotions, or special offers. You may request to stop receiving marketing communications.
• Analytics: To measure website traffic, understand visitor behaviour, and improve our online services.
• Legal Requirements: To comply with applicable laws, regulations, legal processes, or lawful requests from government authorities.

Google Ads and Conversion Tracking

We may use Google Ads conversion tracking to understand how visitors interact with our website after viewing or responding to online advertising. This information helps us measure advertising performance and improve our marketing activities.

Google Remarketing

We may use Google advertising and remarketing technologies to show relevant advertisements to people who have previously visited our website. These technologies may use cookies or similar identifiers to understand website interactions and help deliver relevant advertising.

You can manage or limit personalised advertising through the advertising settings provided by Google and other relevant advertising platforms.

Disclosure of Your Information

We may share information when reasonably necessary to provide our services, operate our website, or comply with legal obligations. This may include:

• Service Providers: Third-party providers that assist with website hosting, payment processing, analytics, communications, technology, or other business services.
• Business Partners: Relevant service providers where necessary to assist with arranging or delivering requested services.
• Legal Requirements: Where disclosure is required by law, court order, government authority, or other lawful process.
• Safety and Security: Where reasonably necessary to protect our customers, website, services, business, or legal rights.

We do not sell your personal information for unrelated purposes. Information is shared only where reasonably necessary for the purposes described in this Privacy Policy or where required or permitted by law.

Keeping Your Information Safe

1300 Melbourne Cabs takes reasonable steps to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction. However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

Where third-party providers process information on our behalf, they may have their own privacy policies and security practices.

Cookies

Our website may use cookies and similar technologies to provide website functionality, understand visitor activity, measure advertising performance, and improve user experience. You can adjust your browser settings to manage or disable cookies, although some website features may not function as intended.

Your Privacy Choices

You may contact us if you have questions about the personal information we hold about you or if you would like to discuss your privacy preferences. Where applicable, you may also request access to, correction of, or deletion of your personal information, subject to legal and operational requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements. Any updates will be published on this page, along with the revised effective date where appropriate.

Contact Us

If you have questions about this Privacy Policy, how we handle your information, or your privacy choices, please contact 1300 Melbourne Cabs.