Effective Date: 03 September 2026
Welcome to 1300 Melbourne Cabs. These Terms and Conditions explain the rules that apply when you access our website, make a booking, request a transportation service, or communicate with us. By using our website or requesting our services, you agree to these Terms and Conditions.
1. Our Services
1300 Melbourne Cabs provides transportation services that may include airport transfers, corporate transfers, hotel transfers, event transfers, wedding transfers, parcel delivery, tours, and Maxi Van services.
Service availability may depend on vehicle availability, location, booking time, traffic conditions, and other operational factors. We reserve the right to decline a booking where we are unable to reasonably provide the requested service.
2. Booking Information
When making a booking, you are responsible for providing accurate information, including:
- Passenger name and contact details
- Pickup and drop-off locations
- Date and time of travel
- Number of passengers
- Luggage or other relevant requirements
- Any special requirements communicated during booking
Incorrect or incomplete information may affect our ability to provide the requested service. We recommend checking your booking details carefully before submitting your request.
3. Booking Confirmation
Submitting a booking request does not necessarily mean that the booking has been confirmed. A booking may be considered confirmed once we have accepted the request and provided confirmation through the applicable communication method.
If additional information is required, we may contact you before confirming the booking.
4. Fares and Payments
Applicable fares will depend on the service requested, journey details, vehicle requirements, travel time, and other relevant factors. Any fare provided during the booking process should be reviewed before confirming the service.
Where online payment is available, payments may be processed through third-party payment providers. You agree to provide accurate payment information and authorise payment for the applicable services.
5. Changes to Bookings
If you need to change your booking, please contact us as soon as possible. Changes may be subject to vehicle availability and other operational requirements.
A change in pickup location, destination, travel time, passenger numbers, or vehicle requirements may result in a change to the applicable fare.
6. Cancellation
If you need to cancel a booking, please contact us as early as possible.
Cancellation fees or other charges may apply depending on the timing of the cancellation, booking type, vehicle arrangements, and other applicable conditions. Any cancellation terms communicated at the time of booking will apply.
7. Airport Transfers
For airport transfers, passengers should provide accurate flight details where requested. We use the information provided to assist with coordinating the journey.
Flight delays, cancellations, airport restrictions, traffic conditions, road closures, and other circumstances outside our reasonable control may affect pickup times.
Passengers should allow sufficient time for airport check-in, security, baggage collection, and other airport procedures.
8. Passenger Responsibilities
Passengers are expected to behave respectfully and follow reasonable instructions from the driver.
Passengers must:
- Provide accurate booking information.
- Follow applicable road and safety requirements.
- Use seat belts where provided and required.
- Keep personal belongings secure during the journey.
- Inform us about relevant passenger or luggage requirements before travel.
- Avoid behaviour that could place the driver, passengers, vehicle, or public at risk.
We may refuse or discontinue a journey where a passenger’s behaviour creates a safety concern or prevents the service from being provided reasonably.
9. Luggage and Personal Belongings
Passengers are responsible for their personal belongings and luggage during the journey. Please ensure that all items are collected before leaving the vehicle.
1300 Melbourne Cabs is not responsible for personal belongings that are lost, damaged, or left behind, except where liability cannot lawfully be excluded.
10. Child Seats and Special Requirements
If you require a child seat, wheelchair accommodation, additional luggage space, or another special requirement, please provide the relevant information when making your booking.
Availability of specific equipment or vehicle arrangements may vary. We will advise you if a requested requirement cannot be accommodated.
11. Driver and Vehicle Allocation
We may allocate an appropriate available vehicle and driver based on the booking requirements. Vehicle availability can vary depending on location, passenger numbers, luggage, service type, and operational circumstances.
12. Delays and Circumstances Outside Our Control
We will make reasonable efforts to provide services at the agreed time. However, delays can occur due to traffic, road conditions, accidents, weather, road closures, public events, airport conditions, vehicle issues, government restrictions, or other circumstances beyond our reasonable control.
We cannot guarantee that a journey will always arrive at a particular destination at a specific time.
13. Website Information
We aim to keep the information on our website accurate and current. However, information may change from time to time, including service availability, pricing, operating arrangements, and other details.
We may update, modify, suspend, or remove website content or functionality without prior notice where reasonably necessary.
14. Website Use
You agree not to misuse our website or attempt to interfere with its operation. You must not use the website for unlawful activities, submit false information, introduce malicious code, or attempt unauthorised access to website systems or information.
15. Third-Party Services
Our website may use third-party services such as payment processors, mapping services, analytics providers, advertising platforms, or other technology providers. Your use of those services may also be subject to the third party’s own terms and privacy policies.
16. Limitation of Liability
To the extent permitted by applicable law, 1300 Melbourne Cabs will not be responsible for losses, delays, costs, or inconvenience resulting from circumstances outside our reasonable control.
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any consumer rights, guarantees, or protections that cannot legally be excluded under applicable law.
17. Privacy
Your personal information may be collected and handled in accordance with our Privacy Policy. By using our website or requesting our services, you acknowledge that your information may be handled for booking, customer service, operational, legal, and other purposes described in our Privacy Policy.
18. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, website, business practices, or legal requirements. Updated terms will be published on this page, and the revised effective date may be shown where appropriate.
19. Governing Law
These Terms and Conditions are subject to the laws applicable in Victoria, Australia. Any disputes will be handled in accordance with the applicable laws and courts of the relevant jurisdiction.
20. Contact Us
If you have questions about these Terms and Conditions, your booking, or our transportation services, please contact 1300 Melbourne Cabs.
